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The Service Challenge: Creating a Customer Service Oriented Operating Model For BRP – How You Do It and Who Does It Right And Who Got It All Wrong

Client Bombardier Recreational Products (BRP)
Date Mar 13, 2019
Access Client Only


Presentation for BRP Management in Montreal, Canada.

Why does the Quality of the Customer Experience matter more than ever? Why is it so difficult to do? BRP Challenges and Opportunities The key issues? Silo thinking and acting – Back end, Front end A Culture of Service mindset that makes empowerment to amaze the customer possible Companies that got it and companies that did not and the consequences

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