Service and Customer Experience: Inspired by Disney
||Appliance Connexion (New Zealand)
||Sep 5, 2013
Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.
This high-energy session lets you benchmark a brand that has been synonymous with service excellence for many years.
Based on “Perfecting the Customer Experience,” a multi-day program in Anaheim, CA where participants learn first hand that quality (attention to details) and service (exceeding guest expectations) have to be built in – not separate from – the product being sold, this presentation comes packed with real-life Disney stories to help you improve the customer experience you offer and then deliver it consistently. (Presented by Ted Topping - Creative Insights.)
Back to all Presentations