Selling & Service Excellence
||Jan 20, 2009
Slide Presentation for Selling & Service Excellence training on January 20, 2009 - Lebanon, TN
When ‘good enough’ is no longer an option, upgrading your sales and service skills is imperative. A review of the key steps to a profitable and long-term sales and service relationship with each and every customers.
From the time when you welcome the customer in your store, to the time you ask them questions about their unique needs and get to really know their likes and dislikes to when you make them trust your advice and learn from you what would make them truly happy that is not just the lowest price product, and finally to when you re-connect with them after the sale to get them to continue shopping with you, that is when you can truly make a difference in their life and, of course, in your profits.
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